Account Deletion

1. From the app

Deletion from the app is immediate and requires no action on our part:

• Open Kola VPN and sign in to your account.
• Go to Account, then Profile, then "Delete account".
• Confirm the deletion in the dialog. The action is irreversible.

2. By email

If you no longer have access to the app, write to privacy@kolavpn.site from the email address associated with your account, or quoting the phone number you use as your identifier. To prevent a third party from deleting your account on your behalf, we may ask you to confirm the request from that identifier. Deletion is carried out within 30 days at most, and in practice within 5 business days.

3. What is deleted

As soon as you confirm:

• Your account is deactivated and soft-deleted: signing in becomes impossible and your identifier (phone number or email address) is freed for any future registration.
• All your active sessions are invalidated on all your devices.
• All your registered devices are revoked and removed from our VPN access-management panel; your VPN access is disabled.
• Any remaining subscription time is lost and is not refunded (see our Refund Policy).

4. What is retained temporarily

In accordance with section 7 of our Privacy Policy, some data is not erased immediately:

• Payment and billing records (plan, amount, date, transaction reference) are kept for as long as our legal and accounting obligations require, then deleted. They are no longer linked to an active account.
• The deleted account record is kept in deactivated form for that same period, solely to substantiate the associated payments, then deleted.
• An audit-log entry evidencing the deletion (date and technical account identifier) is kept.
• Aggregated data volume is kept until the end of the relevant quota period. IP address hashes are ephemeral and disappear through rotation.

5. Browsing data

Kola VPN enforces a strict no-logs browsing policy: we hold neither the contents of your traffic, nor the sites you visit, nor DNS queries, nor the timing of your individual connections. There is therefore no browsing data to delete.

6. Purchases through the App Store or Google Play

Deleting your account does not cancel a subscription taken out through the App Store or Google Play. Remember to manage it from your Apple or Google account settings.

7. Contact

For any question about deleting your account or your data: LTC GROUP SARL -- privacy@kolavpn.site.